Privacy Policy
Latest update: December 15, 2023
PRIVACY POLICY
Thank you for reaching out to us regarding our privacy policy. The protection of personal user data is of utmost importance to us, and we take it very seriously. We have a dedicated Privacy Officer who can be reached via email at Support@halalpage.de. If you prefer to speak to someone directly, you can also call our office at +4917687994752.
In accordance with Article 24 of the GDPR, you can also contact our site administrator via postal mail. The address is Alte Landstrasse 42, 40489 Düsseldorf. Please note that this address is specifically for matters related to Article 24 GDPR.
If you have any concerns or questions about our privacy policy or how we handle personal data, please do not hesitate to contact us. We are committed to maintaining the privacy and security of our users' data and will do everything in our power to ensure that it is protected.
INTRODUCTION
Fourka, Fourka Business and Fourka Drive apps are legally owned by Halalpage having its Head office located in Dusseldorf, Germany.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data.
DATA COLLECTION AND USES
A. The data we collect
Fourka collects the following data from these sources:
1. Data provided by users. This includes:
For partners and delivery persons / drivers,
this also includes vehicle or insurance information, emergency contact
information, and evidence of health or fitness to provide services using Fourka
apps.
Background check information (partners and delivery persons / drivers): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by Fourka service providers.
Identity verification documents and photos: This
includes government issued identification such as driver’s license or passports
(which may contain identification photos and numbers, date of birth, and
gender), and user-submitted photos such as selfies and profile pictures.
Demographic data: We collect
demographic data such as birth date/age, gender or occupation when necessary to
enable certain features, or provide access to age-restricted products or
services. For example, we collect users’ date of birth or age to verify
eligibility to use Fourka Business or Fourka Drive. We also collect or infer (using first name)
gender information to enable female or non-binary users to designate their
preference for providing or receiving services to/from female or non-binary
users.
2. Data created during use of our services. This includes:
· Fourka collects such data from the time a
ride or order is requested until it is finished, and any time the app is
running in the foreground (app open and on-screen).
· Riders and order recipients may use the Fourka
apps without enabling collection of location data from their mobile devices.
However, this may affect certain features in the Fourka apps. For example, a
rider who has not enabled precise location data will have to manually enter
their pickup address.
· In addition, precise location data collected from a driver’s device during a trip is linked to the rider’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as customer support, fraud detection, insurance, litigation and receipt generation.
Fourka uses
data to enable reliable and convenient transportation, delivery, and other
products and services. We also use data:
·
to enhance the safety and security of our
users and services
·
for customer support
·
for research and development
·
for marketing and advertising
·
to send non-marketing communications
to users
· in connection with legal proceedings
Fourka uses the data we collect:
1. To provide our services. Fourka
uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
· create/update accounts.
· enable transportation, delivery and other services/features, such as:
o using
location data to navigate rider pick-ups and order drop-offs, calculate ETAs,
and track the progress of rides or deliveries.
o enabling
features that involve data sharing, such as sharing driver first name and
vehicle information with riders to facilitate pick-ups, or features that enable
ETA sharing and fare splitting.
o matching
available drivers and delivery persons to users requesting services, including
based on personal data such as location and proximity to other users, and user
settings / preferences (such as preferred destinations), and non-personal data
such as vehicle type requested.
o enabling accessibility features.
· calculating prices and fares, including using location data and trip or order details (such as requested pick-up and drop off addresses). We may also consider non-personal data or factors, including date and time, estimated distance and time, minimum base fares, tolls, taxes and fees, and surge pricing.
· process payments, and enable payment and e-money products such as Stripe and Paypal.
· provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
· perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.
Fourka performs the above activities on the grounds that they are necessary to
fulfill the terms of our agreements with users, are compatible with such uses,
or are necessary for purposes of Fourka and its users’
legitimate interests.
2. Safety, fraud protection and
security. We use data to help maintain the safety, security, and integrity
of our services and users. This includes:
·
verifying users' accounts, identity or
compliance with safety requirements.
For example, we review Business Partner and delivery person background checks
(including criminal history where required or permitted by law) to verify their
identities and eligibility to provide transportation or deliveries.
We may also perform rider and order recipient identity verification using
names, date of birth, emails, telephone numbers, payment information, and third
party wallets, to help deter use of our services by fraudulent accounts.
We also require verification of user identity and/or age to use payment methods
such as cash. We process user profile pictures, government-issued
identification photos and numbers, or other user-submitted photographs to
perform this verification. We also use such technology to prevent fraudulent
use of identification photos, or to prevent users from creating multiple
accounts.
We also use data from delivery persons’ devices to verify the type of vehicles
they used to provide deliveries.
·
using user ratings*, and other feedback to
encourage safe use of Fourka’s platform and compliance with our terms and as
grounds for deactivating users with low ratings.
·
using driver data (such as past trip
information and reported incident rates) and rider data (such as account
information, cancellation and reported incident rates, current pick-up and
drop-off location, past trip information, and ratings information) to predict
and help avoid pairings of users that may result in increased risk of
conflict.* We also avoid pairings where one user has previously given the other
a low (e.g., 1 star) rating.
·
using location, phone number, user name,
vehicle details and other relevant information to provide live
support from safety experts during trips or deliveries.
The fraud and
unsafe driving prevention and detection activities described above may be
considered profiling under applicable laws, and can result in deactivation of
users (generally only after human review).
Fourka
performs the above activities on the grounds that they are necessary to fulfill
the terms of our agreements with users, and/or for purposes of the legitimate
safety and security interests of Fourka, our users and members of the
general public.
3. Customer support. We use
the information we collect to provide
customer support, including to investigate and address user concerns and to
monitor and improve our customer support responses and processes.
4. Research and development. We
use data for analysis, machine learning, product development, research, and
testing. This helps us make our services more convenient and easy-to-use,
enhance the safety and security of our services, and develop new services and
features.
5. Enabling communications between
users. For example, a driver may message or call a rider to confirm a
pick-up location, a rider may call a driver to retrieve a lost item, or a
restaurant or delivery person may contact an order recipient with information
about their order.
6. Legal proceedings and requirements. We
use data to investigate or address claims or disputes relating to use of Fourka’s
services, to satisfy requirements under applicable laws, regulations, operating
licenses or agreements, insurance policies, or pursuant to legal process or
governmental request, including from law enforcement.
What is
personal data?
Personal user
data is any data that is identifiable to a particular person, for example,
name, postal and email address, and usage data on this website. This website
will only process your personal data if the law permits or if you have given
your consent.
If you
voluntarily choose to provide us with this information, it will only be used
within the framework of the respective event, for example, in the context of
you sending us a question that needs an individual response, or within the
context of an application or its processes. This data will not be passed on to
third parties.
If you use
links on our website that lead to other, third party companies, be aware that
we cannot control what information those companies may collect from you or your
browser. To our knowledge, any linked websites on our page comply with standard
privacy guidelines, but it’s best practice to review their privacy policies
just in case. Please note that data transmission over the Internet (for
example, when communicating by email) may have security vulnerabilities.
Complete protection of your data from access by third parties is not possible.
What rights
do you have concerning your data?
You have the
following rights with respect to the personal data concerning you:
–
Right to information and transparency: Users have the right to be informed
about the collection, processing, and use of their personal data. Organizations
must provide clear and concise information about the purposes and legal basis
for processing personal data, the recipients of the data, and the rights of the
users.
– Right to rectification or cancellation:
Users have the right to request the correction of inaccurate or incomplete
personal data, as well as its cancellation. If users believe that their data is
incorrect or outdated, they can request the organization to update or rectify
it.
– Right to restriction of processing:
Users have the right to request the restriction of processing of their personal
data in certain situations. This right allows users to limit the processing of
their data temporarily while resolving disputes or other issues.
– Right to object to the processing:
Users have the right to object to the processing of their personal data,
including profiling, for direct marketing or legitimate interests pursued by
the organization. Organizations must stop processing the data unless they
demonstrate compelling legitimate grounds that override the user's interests,
rights, and freedoms.
– Right to data portability: Users have
the right to receive their personal data in a structured, commonly used, and
machine-readable format. They can also request the transfer of their data from
one organization to another, where technically feasible.
If you would
like to exercise any of those rights, please:
·
contact us using our Contact details below
·
let us have enough information to identify
you,
·
let us have proof of your identity and
address, and
·
let us know the information to which your
request relates.
A message in
writing to Support@halalpage.de or the postal address stated above is
sufficient to assert your rights (e.g. you would like to know what information
we store about you and would like it removed from our records). You also have
the right to complain to us about the processing of your personal data by a
data protection supervisory authority.
Information,
deletion, blocking, data transfer, right to complain
This website
will inform you on request what personal data about you is stored. You also
have the right to correct inaccurate data, delete or block data that is no
longer needed, and any data that you have objected to from any further
processing. A message in writing to Support@halalpage.de or the Postal address
provided will be sufficient.
You can send
complaints related to data sharing choices to our Data Protection Officer (DPO)
or to the Federal Commissioner for Data Protection and Freedom of Information
whose current address can be found on the authority’s official website.
In the case
of informational use of the website, e.g. if you do not register or otherwise
provide us with information, we already collect the following personal data
that your browser transmits to our server ( IP address – Date and time of the
request – Time Zone Difference to Greenwich Mean Time (GMT) – Which pages you
visited – Access Status / HTTP status code – Website from which the request
comes – Browser – Operating system and its interface – Language and version of
your browser).
The basis for
data processing is Art. 6 para. 1 lit. f DS-GVO (Rechtmäßigkeit der
Verarbeitung - Datenschutz-Grundverordnung), which allows the processing of
technically required data to ensure the stable and secure operation of the
website. This data is usually deleted immediately after the end of the
connection, but can be stored anonymously in server log files, subject to the
above mentioned conditions.
If you
contact us via email, mail or telephone, your details, including the contact
details you provide in the message, will be stored for the purpose of
processing the request and, in the event of follow-up questions, with us. We
will consider your written request direct consent to do so, but only in regards
to answering your request. We will not share this information with external
third parties without your written consent.
The General
Data Protection Regulation approves the right to data transfer. This is not
related to the relationship between us and our users because we do not collect
data that can be transferred to a third party.
The European
Commission provides a platform for out-of-court online dispute resolution.
According to the Regulation on consumer ODR, we are neither obligated nor
willing to participate in a dispute settlement procedure (which can be found in
this platform) at a consumer arbitration board.
Server Log
Files
The provider
hosting our website and sub-sites automatically collects connection information,
especially the IP address from which our website was accessed, as well as
certain data required to display our website on your computer. Your browser
type, version, and operating system are also recorded.
The
connection data is normally deleted immediately after the end of the session.
However, our provider and we, reserve the right to store this data for a
reasonable period to clarify the cause of technical disruptions, and to
identify and ward off possible hacker attacks and abuses of our services. We
also use this information to detect bots. Data about browser type, operating
system, device types (mobile phone, tablet, PC), and possibly also the region
from which a request came is stored by us, but in such a way that no personally
identifiable information about the user can be made. We use this anonymous data
to optimize our website according to the usage habits of our users.
How do we
keep your information safe
We have
implemented appropriate and reasonable technical and organizational security
measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your
information, no electronic transmission over the Internet or information
storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties
will not be able to defeat our security and improperly collect, access, steal,
or modify your information. Although we will do our best to protect your
personal information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within a
secure environment.
Changes on
this Privacy Policy
We may update
this privacy notice from time to time. The updated version will be indicated by
an updated “Revised” date and the updated version will be effective as soon as
it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes in our Site
or by directly sending you a notification. We encourage you to review this
privacy notice frequently to be informed of how we are protecting your
information.